Terms and Store Policies

Welcome to our store. Please find all of our store policies and terms and conditions outlined below.

  • We want you to love your purchase — but if you change your mind, here’s how returns work:

    • Returns are accepted within 30 days of purchase.

    • To be eligible for a return, the protective cover on the planner must remain intact and unopened.

    • All return shipping costs are the responsibility of the customer.

    • Once we receive your returned planner, it will undergo a quality inspection. Refunds will only be issued if the product is returned in its original, unused condition.

    • Downloadable products are non-refundable under all circumstances.

    Please contact us at info@papersandbloom.com before returning an item to ensure it meets the return criteria.

  • By accessing this site and/or placing an order, you agree to be bound by the following Terms of Service.

    1. Who We Are

    This website is operated by Papers and Bloom, a business registered in the United Kingdom. Throughout this site, "we", "us", and "our" refer to Papers and Bloom. These terms apply to all users of the site, including browsers, customers, and contributors of content.

    2. Our Products

    We offer a curated selection of physical and digital products. Each item is described and photographed with care, though slight variations in colour or finish may occur due to screen settings.

    All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to make changes to product offerings or pricing at any time without prior notice.

    3. Placing an Order

    When you place an order through our site:

    • You confirm that all details provided are accurate and complete.

    • Your order becomes binding once full payment is received and confirmed by us.

    • We reserve the right to decline or cancel an order in cases of suspected fraud, error, or product unavailability.

    4. Shipping & Delivery

    We aim to dispatch orders promptly, with estimated delivery times provided at checkout. Please note:

    • Delivery times are approximate and may be affected by courier delays or customs clearance.

    • It is the customer’s responsibility to provide accurate delivery information at checkout.

    5. International Orders & Duties

    For orders shipped outside the UK:

    • You may be liable for customs duties, taxes, or import fees upon delivery.

    • These charges are not included in the product or shipping price and are the customer’s responsibility.

    • We cannot predict or control these costs, as they vary by country.

    6. Returns & Refunds

    We hope you’ll love what you ordered. However, if you change your mind:

    • Returns are accepted within 30 days of purchase on physical products.

    • Items must be unused and returned with the protective cover fully intact.

    • Return postage costs are the responsibility of the customer.

    • Once your item is received and inspected, we will notify you of the approval or rejection of your refund based on its condition.

    Please note: We are unable to offer refunds on digital/downloadable products. These are final sale.

    For more details, see our [Returns Policy].

    7. Intellectual Property

    All content on this website — including product designs, text, images, graphics, and downloads — is the intellectual property of Papers and Bloom and is protected by UK copyright laws. Use of this content without written permission is strictly prohibited.

    8. Limitation of Liability

    We do our utmost to ensure the quality and reliability of our service and products. However, we are not liable for any indirect, incidental, or consequential loss arising from the use of our site or purchases made.

    9. Governing Law

    These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

    10. Contact Us

    For any questions about these terms or your order, please feel free to reach out:
    info@papersandbloom.com

  • Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us. It is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    By using our site, you agree to the terms of this policy.

    1. Who We Are

    This website is operated by Papers and Bloom, a UK-based business. For the purposes of data protection law, we are the “data controller” of your personal information.

    If you have any questions, you can reach us at:
    info@papersandbloom.com

    2. What Information We Collect

    We may collect and store the following information:

    • Personal details (e.g. name, email address, phone number)

    • Delivery address and billing address

    • Payment information (processed securely via third-party providers such as Stripe or PayPal — we do not store card details)

    • Order history and preferences

    • Your communication with us

    • Website usage data (via cookies or analytics tools)

    3. How We Use Your Information

    We use your data for the following purposes:

    • To process and fulfil your orders

    • To communicate with you about your order, shipping, or returns

    • To send you updates, special offers, or newsletters (only with your consent)

    • To improve our website, products, and customer experience

    • To comply with legal or regulatory obligations

    4. Marketing Communications

    If you opt in to receive emails from us, we may contact you with updates, product launches, or special offers. You can unsubscribe at any time using the link in any of our emails, or by contacting us directly.

    We will never sell your data or share it with third parties for marketing purposes.

    5. How We Store Your Data

    Your data is stored securely and only accessible to authorised personnel. We retain your information for as long as necessary to fulfil the purpose it was collected for, or as required by law.

    6. Your Rights Under UK Data Law

    You have the right to:

    • Access the personal data we hold about you

    • Request correction of inaccurate information

    • Request erasure of your data (in certain circumstances)

    • Object to or restrict how we process your data

    • Withdraw your consent at any time (for marketing or cookies)

    • Lodge a complaint with the Information Commissioner’s Office (ICO)

    To exercise any of these rights, contact us at info@papersandbloom.com

    7. Cookies

    We use cookies to enhance your browsing experience and collect anonymous website usage data. You can adjust your browser settings to refuse some or all cookies if you prefer.

    8. Third-Party Services

    We may use trusted third-party services to help operate our business (e.g., payment processors, delivery partners, email platforms). These providers only have access to your data as necessary to perform their functions and are contractually obligated to protect your information.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you by email.

    10. Contact Us

    If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
    info@papersandbloom.com